Which goods and services have a high number of complaints? Yesterday, the Provincial Consumer Protection Commission released statistics on complaints received by the system. In the first half of 2016, consumer protection commissions at all levels in the province received a total of 5,765 consumer complaints and accepted 5,762 cases, involving 17.8792 million yuan. Among them, among the commodity complaints, the top five complaints are: automobiles and parts, communication products, food, clothing and shoes.
Automobiles and parts are one of the hardest hit areas for complaints, with 435 consumer complaints in the first half of the year, an increase of 16.27% compared with the same period last year.
"The first is that there are many quality problems. Such as the engine, gearbox, chassis, dashboard and other major components, in a short period of use there will be oil leakage, air leakage, idle instability, dial inaccuracy and other problems, consumers spend tens of thousands or even hundreds of thousands of goods to buy, but dare not use it with confidence. The person in charge of the Provincial Consumer Protection Commission said that the second is after-sales service, the car has failed, and it cannot be ruled out after many repairs, and it has also become a troublesome for the owner, "Some 4S shops in the maintenance process, the use of parts is tricky, the original, the main factory and the auxiliary products, the quality assurance is very different, in the process of car maintenance, the maintenance contract is not clear, consumer rights and interests are difficult to be protected." ”
When buying a car, there are also irregularities in the contract. For example, there are many preferential activities of "zero rate" for car loan mortgages, but the "zero rate" of car loan does not equal zero handling fee, and operators downplay the latter's fees when selling cars, resulting in car purchase disputes. In addition, the security deposit is stipulated in the contract, and some consumers do not pay attention when signing the contract, often due to non-performance or non-performance of the contract, resulting in the deposit becoming liquidated damages.
In recent years, the smell of the interior of new cars has also become the focus of attention of car owners. Some new cars are suspected to have excessive formaldehyde, which has also led to an increase in consumer complaints.